When was the last time you received an email, a text or even had a tenant say that to you?

For me it was last Monday.

So why did I get that text?

Before I jump to that let me first say, it’s important to have good people in your circle. Whether it’s tenants, friends, contractors or people you trust. I wouldn’t get messages like that without that circle.

Onward.

I received a text from the tenant Monday morning, her son was off school and trying to get laundry done for the next day and the washing machine quit draining. Like all well organized teenagers, he was completely out of clean clothes and now the ones he needed were sopping wet and obviously not clean.

I let her know I’d reach out to my appliance guy and since Monday was a local holiday in my area (Family Day) I said I wasn’t sure if he could get there until possibly Tuesday or Wednesday.

I sent Allen the text and didn’t expect to hear anything back until Tuesday some time, but a bit later he asked for the address and the tenants info so he could coordinate directly with her (why coordinate through me as it just delays things and adds steps).

I left it at that until I received a text just after dinner from Allen confirming which company the property was under ( I operate under two companies). curious I told him and inquired when he might be by and he replied, it’s done!

Just a few moments after that the message from the tenant came in! Washing machine was fixed, laundry was being dealt with and I not only, correction, my circle not only got her up and running but it was done two days faster than she thought and on a holiday.

Allen emailed me the invoice and asked if it was possible to get paid that night, since he was so quick I e-transferred money to him half an hour later rather than waiting until i was back at my desk the next morning.

So Many Lessons From This

Here’s your take aways. Let me know if any resonate with you!

Under promise and over deliver. I guessed Wednesday to allow time in case he was backed up and was hoping for Tuesday knowing if it did take until Wednesday everyone knew in advance.

My guy over delivered by doing the work right away.

Your circle. You need good people to help you succeed, you can’t do everything on your own.

Build up trusted people around you to create people you want to work with, people you trust to work with and people who help make you better.

And finally, the right people make you better.

I have a great tenant, I have systems in place and back to my circle being awesome. This allowed me to get everything done with a few texts, a few minutes sending an email and the rest of the time I got to take advantage of the holiday and watch some movies with my family while my great people made me look awesome.

What can you do to apply any of this to your landlording business?

Happy Landlording!